Number of Cruises: n/a
Cruise Line: Star Clipper
Ship: Royal Clipper
Sailing Date: n/a
Itinerary: Eastern Mediterranean
We reserved the owner’s cabin 001, approximately 18 months earlier
After the ship departed Istanbul we returned to our cabin and discovered a fowl smell. The odor was similar to a sewer smell.
That night the crew tried to air out the room by keeping the doors open and using electric fans. After a few hours the crew realized the odor was still very much present so they offered us a place to sleep the first night, two separate small cabins.
We had already unpacked and since three of us were celebrating a special occasion, we were not satisfied with this condition. We were also planning a champagne cocktail celebration in our cabin the first night, which was canceled.
The next morning the odor was slightly less but by early evening the odor returned.
Interestingly the only rooms that smelled fresh were the two bathrooms so the odor was seeping from underneath the flooring or the ventilation system.
One evening we attempted to have a cocktail hour in our cabin, the guests could not believe we were living a week in a “stink hole and this is suppose to be the Best cabin on the Ship”
We tried to stay out of the room as much as possible and during the last two days it was totally unbearable. Apparently a pipe broke underneath the flooring, which carried waste products. The crew closed off our bathroom and brought a water vacuum to try and dry our carpet, our stairs and the hallway. Again our doors were left open for everyone to gawk. For two days we had to walk through wet waste in our cabin entrance and stairs plus the hallway. It was disgusting.
The final night, I slept with a sheet over my head in order not to inhale the fumes.
Every RSVP and Royal Clipper staff member was aware of the problem but they had no solutions.
Obviously our cruise was ruined and after contacting RSVP and Royal Clipper both companies refused to offer any type of compensation.