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nancy

Age: 67

Occupation:business owner

Number of Cruises: 8

Cruise Line: Viking River

Ship: Viking Legend

Sailing Date: 2010-08-20

Itinerary: Grand European Tour

In hopes that others will read this prior to booking a cruise on the Legend. It is ludacris to believe that this cruise would actually sell for $10,000 per person. It is advertised as two for one and one is $5,600 per person.
What a dissapointment.
The serving crew and some of staff at desk acted as we were imposing on them and their time, if a service or question was asked.
WiFi was non existentent even thought that is something they really play up as providing in the brochures. We spent more time in locks than actually cruising which I think could have been explained prior to booking as I was not interested in looking at the side of a lock most of the time. We had a french balcony that I would not have paid extra for. As there was not a lot of use to it.

The best meals we had were OFF of the ship. It was mediocre at best. The highlight of the cuisine was fish - they did know how to prepare that. The service again was lacking in any customer service - ie I only wanted one egg in the morning "but they only prepared it one way - 2 eggs" Very rigid in their approach to serving the customer. I requested each morning a carafe of coffee as they did not refill your cup with any regularity and then you would have to get up to get their attention for coffee. They did not like this, it is not the "way" they do it. They were not doing it anyway, so that was in my opinion a help to them and for me to have coffee when I wanted it and not 10 minutes later. I will say somewhat in defense of the wait staff, there were not enough to adequately serve any group over 50.

Our stateroom was basic but nice and kept clean by our wonderful steward. The beds have a mattress that is about 3 inches deep and sits on a platform (no box springs) thus it was VERY hard and uncomfortable. I reported my feelings and was told by the Hotel Manager that all beds were the same and maybe after the ship was a few years older they would be softer. I then pointed out the 24 hr satisfaction clause, and immediately he wanted to know what I would like for them to do. Subsequently they placed 4 duvets on the mattress and it was better, but still very uncomfortable. The beds can either have a twin or king size configuration, but they have nothing but twin sheets. So the bed was cobbled together with these twin sheets on a king size bed. We got caught up in the sheets every night . Couldn't imagined them not having enough sense to provide linens that fit. Informative films and movies were shown, but continually stopped or got stuck on one scene and played over and over. Desk could not leave to restart or fix film. So that was not a plus.

The unboard activities for the most part were worthless or non existent. Our program director, Joe was asked what UNESCO stood for and he did not know. A person on the cruise told him. Pretty unprofessional in my opinion.
We did have a fantastic demo of glass blowing.
One morning we had breakfast that ended at 9am and then they proceeded to have a bavarian breakfast at 10:30am, also Hungarian gulosh one night at 10pm when most of course were in bed. Odd times for these food offerings.

Can never say too much about the architecture and beautiful castles, abbeys, etc. But these were provided by the countries we visited - not the cruise line.

The general consensus of the trip was - staff not very accommodating. Beds really uncomfortable. Shore excursions cut short or altogether. Some stops very repetitive of other villages that we had seen. Not enough time in wonderful places of history and cultures, ie Vienna.

Not a cruise line I would recommend to anyone. Overall pretty disappointing. And not inexpensive.

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