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Bill Cooper

Age: 63

Occupation:sales

Number of Cruises: 9

Cruise Line: Viking River

Ship: Viking Sun

Sailing Date: 2011-11-13

Itinerary: Antwerp to Basel

We were very excited to make our first river cruise after making many ocean / cruise liner type cruises. The main thing we look for is ability to travel to different cities, countries, etc. without having to pack, lug around luggage, get on/off buses or trains. We wanted to spend our time relaxed and just sit back and enjoy the scenery and parts of Europe not visited before. WRONG...Viking Sun sailing Nov 13, 2011 turned out to be a nightmare compared to what we had chosen and what we paid for. Half way thru the cruise we were loaded on buses, luggage and all and driven around Germany and France for 6 days in and out of hotels, very blah food and alot of stress not planned on. Seems Viking failed to inform us that the Rhine water level was too low to make the full cruise to Basel, Switzerland until we were a captive audience and off we went on buses! Very disappointing to have been treated and misled this way by what we thought was a reputable company but after digging more into other reviews, this is pretty standard for them over the past couple of years anyway. Food was very disappointing but the cabin was very nice and clean. Had we wanted a bus tour we could have save a lot of money and booked a bus not a 15 day cruise. Buyer beware....do your homework, they won't tell you the truth.

We had an upper deck room and it was very nice and clean

Excursions were pretty informative, just didn't get to do the ones we had been told we'd have. Never got the cruise down the Rhine which is what this was all about.

Do your homework before booking a river cruise. The company isn't completely truthful and they knew about the water level problems well before we sailed. We didn't have the option to cancel.

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