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Genie Lee

Age: 61

Occupation:HR Manager

Number of Cruises: 4

Cruise Line: Holland America

Ship: Westerdam

Sailing Date: 2012-05-12

Itinerary: Alaska

This was the worst ship I have ever been on. The crew seemed like this was their first cruise. They were unprepared and some could hardly speak or understand English.The dining room was frequesntly out of staples like iced-tea, cream and orange juice. When you'd ask for something they didn't have the answer was always, "maybe tomorrow!" Some of the employees (shops and shore excursions) were rude and not at all helpful. I returned to my cabin one day to find my room door open becuase the room steward hadn't checked to make sure the door was closed after he cleaned the room. It took fifteen minutes for the water in the shower to get hot. I was told that it was just the way it was. The host in the dining room fequently tried to seat my self and two female friends either by the bussing table or the door to the kitchen.
I will never cruise on Holland America Lines again.

Food: The food was the only thing that was good but only in the dining room. The lines at the Lido buffet were way too long and by the time you got your food back to your table it was cold.The Pinnacle Dining Room had good food but it should be when they charge $25 per person.

Room: It was small and the bathroom was cramped and dark. We had a balcony but it too was small.

Entertainment: There were lots of activities but there was a line for everything.

Ports: We went to Juneau, Sitka and Ketcikan.

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