We have sailed on the Windstar once before on the Mayan Riviera and decided to take the Tahiti cruise 2 weeks, back to back in July/August 2004. We had a great time, but the service in general was not up to the standards of our first sailing a few years ago.

The reason we're posting this information is to let the public know how our experience was handled both onboard the ship, then later by the corporate office. We were shocked by the poor service by a few individuals on the ship and even more surprised by the response to our concerns by the corporate office. What follows is the letter our letter, then their response.