Find a Cruise

Jerald Collman

Age: 59


Number of Cruises: 3 with this cruise line

Cruise Line: Windjammer Barefoot

Ship: Amazing Grace

Sailing Date: N/A

Itinerary: Southern Caribbean

The crew and food and service was good.

The cruise line was deceitful in informing us as we boarded the night of March 12th that the port engine bearing prop shaft was out. The starboard engine emitted large chunks of soot constantly. We were given very little options to do anything about it. They handed us a letter written March 11th in the afternoon notifying us that we would only make it to Saint Maartin. They would then fly us to Trinidad on Friday morning March 25th. The only problem was that when we got off the ship with our airline tickets they were invalid. Six of us had to fend for ourselves and island hop down to Trinidad. I called Windjammers and asked for help. They did nothing for us. It took two days and many islands later and we even had to sit outside one night at the Antigua Airport because the airport was closed until morning. We had a wonderful time with the mosquito's. We finally made it in to Port of Spain late March 26th in time to go to the Trinidad Hilton clean up, eat, and go to bed as we had confirmed reservations on BWIA Easter morning and we hadn't slept for almost 40 hours. When we got to the Port of Spain Airport they cancelled the flight and weren't exactly sure if there would be one later in the afternoon. Thank God for American Airlines. I begged them to put us on an over booked flight to Miami and we finally got out of there. Windjammer's did nothing for us at all. The Amazing Grace is a ship in must repairs. They have made no attempt to reimburse us for the lost prepaid hotel reservations, food we ate at airports, or the extra departing fees. They also have not responded in returning our trip fares even though they went on the internet and offered anyone who wanted to go from Saint Maartin to Trinidad a great discount. We had been on two wonderful two week previous trips on the Mandalay with Windjammers and loved the sailing.

My advise is to get trip Insurance like we did. Windjammers had more than 30 hours to notify us of the engine problems and they had all our email addresses and emergency phone numbers. They chose not to do anything instead they arrived late at an out of the norm passenger boarding site over by the dry docks in Freeport. There was no Windjammer representative there to call for taxi's, makes airline reservations back to Miami or hotel reservations because we already knew there wasn't any because of the previous hurricane damages. We were really trapped and had no choice but to tough it out. I will never go on a ship again that is not US Certified or accept any airline tickets from any travel agency (it was the Windjammers Travel Agency called Fareshare) that is not a US Carrier.

It was not a very enjoyable trip for my wife, myself, and many others. Be very careful with Windjammers. It is all not what it seems to be. When got back home we were so exhausted we both were sick for days after the trip. it might have been also caused by the Air Conditioning system that left all the carpets wet and moldy in the hall ways or all the soot we inhaled.

Beware of non registered US ships.

We had been on a variety of ships and cruises and this was the worst ever. The owners of Windjammers are just like Slum Lords. They don't fix anything until it breaks. There is no such thing as preventive maintenance in their vocabulary.

Jerald Collman

Was this review helpful?

Yes No Email this review to a friend

Ask questions and get advice from other cruisers on our popular discussion board,