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Old 01-28-2008, 11:20 AM
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f-mattox f-mattox is offline
 
Join Date: Nov 2006
Location: Costa Mesa, California
Posts: 4,740
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I, like RichC, am an Elite Captain's Circle member, and have never received or expected an upgrade. I never book a gurantee catagory--I book the exact cabin I want.

I have never tried to e-mail customer service. The few issues I've had over the years were always resolved to my complete satisfaction with one or two calls to their 800 number.