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Old 07-07-2009, 12:28 PM
Jim C.'s Avatar
Jim C. Jim C. is offline
Join Date: Jan 2006
Location: DFW, Texas
Posts: 5,115
well the best and simplest solution here is to offer both. That way those that like talking with a LIVE person can do so and those that capable and willing to us a kiosk if it means not having to wait so long to board can do so also.

Like Cruise Fanatic said... most of the chore is already done when you complete the online pre-registration. Of course it will still require a real person to stand there and help with issues like they have at the airlines now, but they can have a bunch more self serve kiosks to one real person and speed up things for everyone.
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Carnival Cruise Lines:
28 cruises

NCL Dream October 2006,
RCCL Mariner OTS June 2007, RCCL Liberty OTS 2016
Celebrity Silhouette 2013