About that car salesman...what impressed me the most was that he didn't treat me like a "mark". He respected me and treated me right. He also knew the product - everything about it. He knew that I probably had researched my trade-in value on the internet and told me so. So I had an upfront sales pitch from an honest guy, who wasn't trying to BS me. He spent 5 hours with us! And you know what? I'll buy my next car from him too. No gimmicks, just good people. That is something that always works with me.