Thread: price drop!!!
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Old 09-21-2006, 05:01 PM
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Actually Sonny if the price reduces and the cruiseline will agree to honor it, they reduce the price of the cruise and refund it back to the client or they give an upgrade. If the cruise has already been paid in full and close to sailing and they agree to honor the reduction, then they will refund the clients credit card and charge the agent back for the difference in the commission. Everytime I have gotten a reduction for a client that has been paid in full my company gets a charge back from the cruiseline for the difference in commission. That is probably why some agents do not want to take it on after final payment. Carnival is one that does not like to reduce price after final payment so it takes a good agent to go to bat for you, and sometimes that doesnt even work, if before final payment they will usually have you cancel the booking and rebook under the new price code. RCCL and Celebrity has always been pretty good about honoring it if there is no restriction on the new price. The best way to handle it after final, so everyone comes out good, is to get the client a good upgrade;unless the client hand picked their cabin and wants to stay where they are. The price reduction that mani8kgm is trying to get is for an inside only at a guarantee rate. So no upgrades are available. Chances are, and I am not sure but would bet on it, the agent in charge does not want to get the reduction because he will loose a significant amount of commission.
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