We got the printable stuff via e-mail as well and then the documents came. They usually don't send them out from my understanding until 10-14 days prior to sailing. The package actually came from Expedia because that is who we booked thru. Did you book directly thru the cruise line or thru a travel agent? I am not sure why they wait until so close to the cruise to send documents. Maybe it is in case people cancel. The document package had our cruise tickets, Preprinted tags for our luggage and a brochere about the excursions.