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Old 02-02-2009, 12:00 PM
Vacaman Vacaman is offline
Junior Member
Join Date: Feb 2009
Posts: 6
Thanks for your replies.

At the time I made my reservation they were offering "up to $500" in credit. The worst part was the lack or concern. They never said "Sorry, we made a mistake" or offered any apology. Some acknowledgement of the error would have gone a long way. Terrible customer service indeed.

I will call them back and ask to speak to the customer care department. Working in sales myself I found their attitude to be very poor.

And here I was telling everyone how great NCL was.

Thanks again for the advice.