I just got the email back from him. I don't know if it will help much, but here goes.
They told him the Bay View rooms may or may not have a good view depending on the location of the room. The Waterfront rooms will have the best views for the ships. They also admitted the room descriptions are a bit confusing.
We have the same issues here with Oceanfront and Oceanview condos. Sometimes Oceanview units are marketed as such, yet you'd have to stick your head over the balcony to see any water in some cases.
Hope this helps a little at least.