My daughter and her soon to be husband will be signing on to the Fantasy in September. He will have a middle mgt position and she is a dancer with 8 years senority with Carnival. Neither will be able to address this directly but I will surely let them know. There are regular staff meetings where these things are discussed within departments, and stuff does result, but only if someone tells them. People have had their contract terminated early for stuff like this. So to the posed question, absolutly complain, but do it right. And when something is good report that as well.