So Ron if you go to a restaurant and they drop your plate on the floor, you are okay if they scoop it off the floor and serve it to you anyway, right?
The service industry is all about paying hard earned cash (or however one comes by it,) for service. The better cruise lines are known for great service and the other ones are not. This is simply a forum to help people know from other cruisers what kind of service to expect!
I guess by your standards, people should expect less of an NCL cruise. I have sailed NCL and I think they do a fine job most of the time. They should be called out if there service is bad as should any other line.
All I know is that Celebrity will go twice as far to make their passengers happy as NCL will.