Welcome back, Penny! I hope you had a great birthday. Sorry to hear that the crew wasn't up to par. That can make a huge difference in customer satisfaction.
I agree about the shows. In fact, we commented on them in our questionnaire at the end of the cruise.
It sounds to me like the food and crew on the Solstice was a complete opposite from the Equinox. I guess we were pleasantly surprised because the two times we were on the Summit, we felt the food was tasteless (I have heard that there is a different chef on that ship and the food is greatly improved from a few years ago).
At any rate, I'm glad you are back safely and had a fun time on your excursions.
Was your ship decorated beautifully? Ours was absolutely stunning. It added so much to the festive spirit.