That's what Travel Agents are there for; to answer your questions and help you. If you have questions someone has to answer them. You may have a Carnival planner, but that doesn't mean they will always be available every time you call. So you could deal with a different planner, or have to leave a message and wait for the return call. True, the same may be said of working with a travel agent. They may not be available and you have to leave a message. Truth is though, that a lot of travel agents (particularly home based agents) work longer hours and are more available.