So in the Orlando news article the person got what they asked for, and you were reimbursed the cab fare.
As for the alleged damage claim, that is anecdotal and hard to substantiate unless you took verifiable photos of the vehicle the moment CBM took control of it which showed no damage. What are they supposed to do, assume everyone who says their car was dented is right?
BTW, I see many of the complaints have been removed (Craigslist for one). But we'll leave yours posted.