I have a sneaking suspicion I know who this travel agency is. If my suspicions are right then they are a legitimate travel agency. However; I have never liked this travel agency because I believe they operate in a somewhat unethical way. They are the same travel agency that has been operating on the Carnival ships selling the very controversal Carnival Vacation Club. They also are the agency you would deal with if you called the 800# on the Carnival credit card. The fact that they closed the kiosk probably only means it wasn't a profit center for them.