There has to be something in the water at NCL's Home office.
Have you seen the recent commercial where NCL tries to make other cruise lines look regimented and stiff? They continue to fail miserably with their American flagged fleet with no sign of change and now this ad where they have to put down other lines to feel good about themselves? What are they thinking?
They need a major change in their management, marketing and in customer service if they are going to be able to compete in this industry. Damage control alone should be a major focus.