Yeah she just doesnt like "stupid" people....Or so she says, but she is very on top of things..she actually works two jobs, one as a travel agent and another as a dispatcher at our PD. She is a workaholic and does it all!!! She just doesnt like people that call and ask how much would a cruise cost? And she is like to where? when? what company? People think that she can just give them a price right off the bat....But if you know what you want, she will be glad to help!