It's the second time that I am booking directly with the US-agency.
But to be honest: with an experienced cruise consultant such disappointments should not happen as they normally should know BASIC differences between NCL Bahamas (NORWEGIAN xxx-Fleet) and NCL USA (PRIDE OF xxx-Fleet). All differences between the two brands are discussed here frequently.
So I really hope that I never book with you - if you are unable to recommend yourself a good cruise.
If you know everthing better and smarter: why have not you been smarter to arrange a flight at convenient time on your own account?
You better should charter a ship and run it if you know everything better!
It's great that you deleted the names. There is still one name in item 3. of the letter. Maybe you can delete it as well to avoid problems to him/her.
A clear case of too high and wrong expectations!!!