I've had 2 years to calm down ! LOL.
You have NO idea how angry I was when we arrived in baggage claim and my large roll-on was circling the carousel with my clothes hanging out of a big X in the middle of it. I believe steam began literally shooting out of my ears. A gentleman from baggage claim was very helpful and he even took the time to write a "witness" letter on airport stationery for me, including his name and title. I learned a very valuable lesson that day.
Buy Zero Halliburton Luggage !