Hi Dizy;
I was quoting from a 2008 HAL publication. It says you can adjust at the end of the cruise, but of course it would have to be the day before debarkation; the accounts are finalized the last night. You would not know at the beginning of the cruise how the service was going to be. No, let me restate that: you know at the beginning of the cruise that the service is going to be outstanding.
Rick
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