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Old 05-04-2007, 01:06 PM
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sandy p sandy p is offline
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Join Date: Apr 2007
Location: L.I., NY & Florida, USA
Posts: 115
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Hi everyone,
I would think that cruise insurance is good in some respect, but we recently experienced a problem.
We were stuck at JFK airport in NY, March 25, 2007. We were to arrive in Rome 11:20am March 26th to go on our 12 night European cruise. Unfortunately our flight with Alitalia was cancelled because someone ran the truck with our luggage into the door of the airplane.
There was 58 passengers on that flight to catch that cruise ship, Carnival Freedom, the next day.
Alitalia put us up in a hotel for the night. While at the hotel I called Travel guard and explained what happened. The lady told me that the insurance wouldn't cover that type of a problem and gave me no assistance what so ever.
40 of us had to take a bus to Newark, NJ to catch Air France to Paris, the other 18 got flights out from JFK, we all met in Paris and rushed over to catch another flight to Naples to catch our ship there.
I told Travel Guard I want to start a claim anyway to have someone review it.
Now we have to wait for a letter from Alitalia to give us a letter explaining why the flight was cancelled.
Be sure to alway keep your boarding passes in case you experience this type of a problem.
I would imagine the insurance is good for normal conditions and medical, but I believe with Travel Guard you have to pay first and put in a claim to get your money back.
We did get travel insurance for our next 2 cruises and hope that everything goes smooth.
Sandy
__________________
Carnival Fascination 12/2001, Triumph-5/2003--11/2/2008
Glory-9/2004 -- 10/2006 --9/2007 -- Victory-7/2006,
Freedom 3/2007
Costa Atlantica 2/2002-- 2/2005----Magica 2/2006
Concordia 1/2008
HAL MS Zuiderdam 9/03
MS Zaandam 1/04
Sun Princess 9/05
Royal Caribbean :
Majesty of the Seas 11/01
Sovereign of the Seas 12/02
MSC Orchestra 1/09
Ru** Princess 10/09


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