In early December, Regent's IT pro abruptly left the company and the result left their IT program/website redesign in turmoil..since early December Regent has been plagued with IT challenges affecting the content of their website, excursion/restaurant reservations, et.al.,. It has affected clients who are trying to confirm restaurant reservations, make excursion reservations or get refunds for
cruise delays (e.g TA in December 08 which was extended a day, and the follow on cruise which was delayed a day). The good news is Regent's has improved their IT system, the website is further updated and they return calls (according to cruise chat boards) sooner.
Empathize with your expectation for better service from a Luxury line..we have sailed with them on seven cruises and enjoy Regent.
Recommmend you have your Trvl Agent continue
to press your personal interests (guest form,
Here are some tips as you board the Navigator (we have sailed her twice)
--you can board about noon...on boarding you will get a welcome glass of champagne, register, then go have a relaxing lunch and tour the ship from top to bottom or vice a versa...and your cabin should be ready.
--if you want to make appointments in the spa..a sea day is a good day for a massage, etc..pls make your appointment shortly after you board. We use the spa daily for
a steam bath or sauna (free of charge)
--if you want a special bedding, softdrink or liquor for your room..just let your steward or stewardess know when you meet them after you board.
--ask for the Heidsick champagne vs the Regent Champagne for your cabin..we like to have champagne at every port we sail away from, toast on the balcony...if you would like to do the same, ask for champagne on ice (from room service)three hours before you disembark from each port.
--if you enjoy your Regent cruise, see the crusie consultant during your cruise and consider making another booking you will get a 5% off your next cuise--an onboard discount.
--Check the laundry facilities out on your deck...if you need to you can do laundry
before the end of your cruise at no cost (early a.m. is a good time to do laundry)
--if you can't make excursion reservations online before your cruise...suggest you go
to guest relations on boarding and confirm or make your selected excursions (altho you
may be familiar w/cc ports threads and find private excursions (at better prices) for
Grand Cayman and Key West, et.al.
--As a new Regent cruiser, if you want to use the internet they will have packages
100 min or 250 min..these are a better deal than paying each time you use the computer.
--if you have your choice ask for a cabin mid ship, recommend selecting a cabin forward
of the laundry rooms on each deck..the Nav has a vibration problem (that may or may not bother you) aft. The vibration is pronounced aft and in the ala carte restaurant, portofino's.