Posted March 27, 2008 05:13 AM Hide Post
If you remove the mandatory service charge, anything you give to the service people, will have to be pooled by them. Now if you left it on your account, then anything extra you give them they would be able to keep.
We were on the Zaandam in June of 2007. We were told the tips were not pooled.
It does not make sense to me to pool when a person opts out, and not when they are in. How do they know who gave the tip? It would have to be all one way or the other I would think.