Our first cruise was a theme deal and we had to book it with a large Atlanta cruise agency. This was in 1992. They messed many things up and I decided I'd never do that again. I found a great agent on the web in the mid-90s. She had been doing travel forever and worked out of her home in Florida. But she retired and recommended that I contact another home-based agent she knew, who lived in Texas. That was in 1997 and I've booked our cruises with "Linda" ever since then. She has an office over her garage and it is just her. We've since become friends and we've never had the slightest problem with our bookings. She takes care of us without our having to ask for something. I think the world of her.