Please read before you use Cocoa Beach Shuttle
I wish I had read all the recent online reviews before I booked, but I used them 3 years ago and had a wonderful experience so I didn't think they would of gone down hill so quickly. We were a group of 11 going to the port and waited 30 minutes past our scheduled pick up time, even though we were the only ones on our shuttle. This should of been enough to set off bells and whistles, but the driver (name removed) assured us that if we booked the return trip they are waiting in the port area and arrive within 10 minutes. We had already paid him for one way so he pulled over and collected the return fare for 9 of us (some were getting a rental car for the return). He gave us a one way receipt for 9 for the return trip. The day we arrived back in port I called Cocoa Beach Shuttle as soon as we left customs and let them know we were waiting. After 15 minutes I called again and the receptionist (found out later her name was (removed)) was very rude, refused to give me her name or the manager's name, and proceeded to hang up on me. I tried to call back, as did another couple that were waiting on them, and no one answered the phone. Finally (the receptionist) answered the phone and as soon as she heard my voice, hung up on me. The shuttle arrived 40 minutes after we had first called them, then the driver (did not get his name but looked like Elvis) tried to say that our receipt was for one way and that we did not pay for roundtrip. As the 9 of us explained what had happend and that we had 11 on the original trip and their records should show that, he called (the receptionist) (amazing that she managed to answer him on the first ring) and asked if he should call the sheriff. She told him no, but he also refused to give us the manager's name and said he only knew (the receptionist)'s name. Class act operation. Please cancel if you have reservations. I ended up using the Melborne Airpot shuttle to get from the hotel to the airport and they were cheaper and friendlier. I wish I had used the hotel shuttle to the port but as I said we had used the Cocoa Beach Shuttle in the past and had been very pleased. I plan on reporting them to the Better Business Bureau because of their shady practices. I only wish I had read these reviews first. Our group plans to make sure this doesn't happen to anyone else and post our reviews on every available site. Also realized the last good review, after visiting numerous sites, was in 2009 and there are way too many posts about this shuttle service not showing and not refunding money.
Follow up-called today and still was refused by two different women to get the manager's name or hours that he is there. Please anyone else that has had problems report them to the online Better Business Bureau so others will not endure what we have. It only takes a minute of your time to save others the trouble we endured.
Last edited by LisaP; 02-16-2011 at 04:58 PM.
Reason: Edited to remove employee names. -LP