Enchantment 2/19 The Good,The Bad and the really Ugly
It all started with a phone call the day before the cruise from Royal Caribbean. The caller stated we should expect to board later than the 11 am usual time. She explained the ship had an out break of norovirus and more time was needed to sanitize the ship. We were told to arrive at about 1pm. The drive from NY to the port of Baltimore was easy and parking at the port was a breeze. When we checked in we were told the ship was not yet ready and to take a seat and wait to be called. We saw lots of men in White suites coming off the ship and at about 3pm we boarded. We were a party of five staying in the Royal Family Suite 8666. We went to the Windjammer for lunch and the food was really good. I must say the reports of the room being too small are true. I do realize on the first day out the windjammer will be busy but we encountered a shortage of tables most days and eventually took all of our meals in the dinning room. We were allowed to our room at 4 pm and in my eleven cruises this by far was the best ever. Two bedrooms, Two bathrooms, a living room and a really huge balcony. The balcony was so huge it held four loungers plus a table and four chairs. The back of the ship is great. i really enjoyed the wake. The captain made an announcement that due to high winds we would not be leaving until the morning and as a result he was canceling Key west. Sorry Kids your not going to Key west. We meet our cabin attendant Mario. This man is top notch and was always visible in the hall way and took care of whatever we needed. We went to the concierge lounge and met Reyno. This man makes everyone feel welcome and goes out of his way to make sure you feel special. It was on the second night that things started to get really ugly for us. We went to bed at about 11pm and at about 1am I heard my wife say she wasn't feeling well. She made her way to the bathroom and I heard the sound of vomiting.As I started to walk toward her I heard a loud crash. I found her unconscious in the bathtub with her head rolled back and her mouth full of vomit. I could not wake her up no matter how hard i tried. I screamed for help while sliding around on the wet floor. I pulled her forward into a sitting position and pried her jaws open. I cleared out her mouth and Jumped into the tub now sitting behind her. My kids and mother heard my cries and were now around us. To the best of my ability I administered a Heimlich maneuver. There was an explosion of vomit that covered most of us and finally she was awake. The longest 30 seconds of my life. She remembered nothing and said nothing hurt. I thought for sure she had hit her head when falling. We took a moment to start to clean ourselves and then she went to vomit again. we were with her this time and caught her as she passed out for a second time. I screamed to my daughter to call 911. While my son and I revived my wife. She woke up again in a few seconds and we then had vomiting and Diarrhea everywhere. My daughter froze and never made the call. She is a kid and was hysterical with panic. I got to the phone and to the credit of Royal I had six people in my room within two minutes. My wife was taken by wheelchair to the ships hospital. She vomited and had diarrhea during the whole trip to the hospital. After five hours of tests and IV for dehydration the doctor announced the blood work come back positive for Norovirus. He said on the upside because it was norovirus Royal would pick up the tab for the hospital visit. I don't think i said thank you. Dave I had no insurance and while she was being tended to I remembered what you said an airlift could cost, I was a wreck. We were discharged at about 7 am and my wife was then quarantined. We were not quarantined but we never left her side as she slept for about 26 hours. We woke her a couple of times for cleaning and steaming crews to come and go but for the most part she slept for 26 hours. Reyno the concierge was great at canceling our excursions. Kids were not going to Disney. My wife was weak for the rest of the trip but tried to make the best of it. No appetite and no energy. She was released from quarantine 24 hours after the last vomiting episode. Just not a great trip for us. Just for the record we received our letter of compensation yesterday and it was a total of $61. I spent $7000 on the room and have no idea how they make these calculations. I was not looking for a free cruise but i might have felt better if it was enough for a bottle of wine. My advise, stay off a sick ship.