Azamara changed the terms of our cruise!
After booking two cabins in January under the promotion that included Choice Air, Pre-paid gratuities and 1/2 price excursions, Azamara is not honoring this pricing on excursions stating that they changed the promotion after we booked. Apparently a 3/31/2011 deadline was imposed after we booked. We were not notified and Azamara is giving us the run around. Reviews of this cruise are outstanding but we had no idea that they could bait and switch the promotion. We budgeted for the $2300 savings on the 8 excursions that we are still trying to book at the original 1/2 price promotion.
Many passengers who check Cruise Critic regulary caught the change and were not impacted. We found out about the change on 4/6/2011 and Azamara is refusing to acknowledge that they made any mistake. Customer service is not deviating from a standard response and Edie Bornstein (VP Sales and Marketing) is "out" so the email address for her is not helpful.
We book trips based on reviews and itineraries-land tours and cruises. I have never had anything like this happen and we have traveled 2x per year since 2006.
Is there any recourse? All we want is what we were promised as stated in the promotions that were active when we booked 1/2011.