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Old 04-19-2011, 10:54 AM
Cruise Fanatic Cruise Fanatic is offline
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It is inappropriate to threaten a company about contacting a major media source or an ombudsman, before you even give the company a chance to rectify the situation. You need to respectfully make your issue known to the proper channels. Dealing with reservation agents over issues such as this is not the proper channel. Verbally speaking with a Customer Representative isn't the proper channel in this matter. You need to contact them in writing, not verbally. Going straight to the top with the VP of sales is ok, but just because you got an "Out of office" reply doesn't mean she won't attend to your matter when she is back in office. You need to establish your paper trail, and allow appropriate time for response and resolution before running to an ombudsman or media.