I did have to go and pick my purchases up on the Valor last year. I also had to pick up my purchases on the Sky (NCL) in February. However, there wasn't a line and there was a large window to go down to pick it up. I don't know why there was a line on the Freedom. Both the Valor and the Sky were purchases I had made in the ship's store. I preferred them bringing it to your room. In fact, Princess would deliver inside the cabin via the cabin steward. I don't know if that has changed but will find out in December.
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