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Old 06-06-2011, 09:28 PM
BJLD BJLD is offline
Junior Member
Join Date: Jun 2011
Posts: 1
Default Celebrity Infinity, not a good start
We're leaving home tomorrow for a cruise to Alaska on Infinity. We've lost our password to log onto the Celebrity site, and all we get in response to our cry for help is: "Thank you for contacting us. This is an automated confirmation that your email has been received. Our representatives will reply to your inquiry in the order in which it was received. Please reply only if you need to provide additional information related to your original email. Follow-up emails regarding the status of your query may further delay your response.

We appreciate your patience and understanding as we work to service your request."

Sounds like don't call us, we'll call you. . .

IF they get back to us, it will be too late to accomplish the online check-in.

This does not bode well. We sure hope the cruise goes MUCH more smoothly than this, IF we're even able to board!