Hi moman65, sorry to hear that you were disappointed with Princess' customer service. Unfortunately, I have to agree with Sandy. You either accept or decline an upgrade (actually an updeck). Only once have I been upgraded to a different catagory cabin. I have been updecked, however. To me, as long as I'm on board, I'm a happy camper.
I do hope you enjoyed the ship, the ports of call, the food, and the rest of your vacation. Alaska is such an incredible itinerary.