Walking THE PLANK is not a thing of the past on Celebrity!!!
My wife and I did back-to-back cruises on the Silhouette and Constellation in September. On the second or third day on the Constellation, the Hotel Director introduced himself to us at the afternoon cocktail hour that Celebrity sponsors for the Elite members of the Captain’s Club. He asked how we were doing and how we liked the cruise so far. I replied “Would you like my honest answers or do you just want to hear that everything is great?” He replied that he would like to hear my honest opinions and we had about a 15 minute cordial conversation about how Celebrity had changed over the years.
A day or two later, the Constellation stopped in Marmaris, Turkey until midnight. We were told that there would be a fireworks extravaganza that evening with 30 minutes of fireworks. The extravaganza lasted at most 5 minutes. On our way back to the cabin, we ran into the Hotel Director. He asked us how we enjoyed the fireworks, and again, we gave our honest opinion that they had advertised 30 minutes but gave 5, so we were disappointed.
The harassment began the next day when alarms went off after my wife put her seapass in the scanner upon returning to the ship after a day ashore. It continued with a demand that we meet the Hotel Director in his office in a few minutes. The intimidation began when a note taker was present at the meeting and the threats began when we were told that we were in violation of Celebrity Cruises Code of Customer Conduct, but that we could leave the cruise at our own expense and they would refund the balance of our cruise fare.
We did leave the cruise when we reached a port where this was feasible. Before leaving, we met with the Staff Captain to register our complaints about the Hotel Director. We have since written to the CEO of Celebrity and were contacted by a member of Celebrity Cruises Executive Guest Relations Department. After he checked with the Hotel Director, we were told that we were ”overheard” complaining to the Hotel Director by several passengers and they “had sought out” the Hotel Director to complain about that we were ruining their vacation. Also, we were heard by crew making disparaging comments about the Concierge and Hotel Director. Both of which were in “violation of their Code of Customer Conduct”.
I admit that we did express our disappointment to the Hotel Director about how the level of service had declined and how the quality of the food in the dining room had gone down, AND oh by the way, he did not disagree. He simply stated that this was the inevitable result of rising food and fuel costs and declining cruise fares. I admit that I did complain that the concierge never answered when I pushed the concierge button on the phone in my concierge-class stateroom. I later found out that concierge-class staterooms and the concierge are unrelated. I admit that I did say that the Hotel Director was “an ass” AFTER his harassing, intimidating and threatening performance in his office. BUT I do not remember signing away my First Amendment Rights when I boarded the ship.
THE BOTTOM LINE: Don’t complain on Celebrity or you too may be made to walk the plank!!!