Breaking news: Cruisemates editor Paul Motter has been in communication with this elderly couple's agent since the incident happened. The agent (Steve Shulum) was diligent and ended up speaking personally with the Seabourn president. As a result the couple will be getting a refund for the days they missed, or approximately 14 days worth. They had booked the full 21 days and had completed the first week.
"Shulem says that he spoke personally to Seabourn president Rick Meadows and that Seabourn had thought about the issue and decided a compromise was in the best interest of everyone. The exact refund will be the per diem amount of the cost of the cruise for the number of days the couple will not be on the ship."