Perp walk is exactly what it was. Communication was another factor. I think we all know that the typical cruise ship security officer needs to go to charm school as far as their interpersonal skills go. I realize security is a serious thing but it can be done in a positive, customer focused way. Barney Fife versus Andy Taylor.
Security officers who are dealing with a largely English-speaking crowd need to have a mastery of English.
To his credit, the Guest Relations guy was cordial and clearly explained what was going on. That should have happened on the front end.
The nicest person in the whole ordeal was the Customs officer. How about that?