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Old 01-25-2013, 11:39 AM
Billbo Billbo is offline
Join Date: Dec 2012
Posts: 33
Good question I should have thought of. I assumed I was paying a nonrefundable deposit. It was a fee I was required to pay to hold the booking. In the conversation with the HAL agent (whose name was blocked in my original post), it would have been better customer service to run through these options with me. This is turning into an advertisement for using a travel agent in the future. (Now typing the word "**" just for fun to see if it is blocked.)
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