Having a positive attitude is the thing. Too many people walk around just waiting to be offended, or to have something not happen exactly as they want, so they can complain about it. And as you've seen many of them do their complaining at various cruise websites including this one.
I wish RCI would fix the escargot problem one way or another, but it isn't going to affect my continuing to cruise with them. At the end of the day it is just an appetizer.