Strange, but I found the Enchantment Of The Seas to be an exceptional ship. I was on her from April 1st through the 24th this year and thought it was one of my better cruises. Last week I was on the Grandeur when it caught fire and I have nothing but praise for how the crew took care of us. So, you had a bad experience and you're not happy with the response (or lack of...), which is understandable. If you haven't already contacted the "Resolution Center" in Miami, I'd strongly suggest you do that. I also suggest using a sweet tone when talking to the right person - it always works for me. I would be very surprised if you didn't end up with a satisfying resolution. I would also suggest you write down as much detail as you can recall before you make contact with someone in Miami. Hopefully you filed a complaint while on board the ship -- that would be a big help. Let us know how you make out.