Sorry you didn't have a good experience on the Enchantment. As far as Sonny's recommendation, I'm not sure if just a verbal complaint onboard would do anything. I'm assuming he means a written complaint.
2007 - Majesty of the Seas (Bahamas)
2009 - Enchantment of the Seas (Western Caribbean)
2010 - Freedom of the Seas (Western Caribbean)
2013 - Golden Princess (Alaska, roundtrip from Seattle)