I would appreciate a post from you when you get a reply from Royal Caribbean. I'm sending my Granddaughter on the Allure of the Seas in December. I would never do that if I and any doubt about the quality of the ship and crew. What happened to you on your cruise is a rare misfortune and you should be compensated for what you had to endure during your vacation - especially being booked in a suite. You should be receiving a letter from Royal Caribbean telling you what coarse they will. or will not take to resolve this matter.