Received a form reply from Guest Relations
with incorrect information and apology. They didnt "have a record" of further complaints after "fixed on first occasion" or some such. Did reply with an update and correct information.Also, stated a letter of apology doesnt "seem enough for miserable experience".Oddly, only ODOR was addressed, no mention of backed up water and sewage on bathroom floor.
Will let you know if I hear more.Oh, no mention of any future credits,etc.But, hey, at least I got a RESPONSE!!