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Old 06-13-2013, 03:36 PM
MCPayne MCPayne is offline
 
Join Date: Sep 2007
Location: New Jersey
Posts: 969
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I think a written letter sent to them USPS (snail mail) may generate a better response. I took a trip awhile ago (not cruising), and long story short, there were problems with Amtrak, and I got back to NJ from Boston a good 3-4 hours later than I was supposed to. I went online and completed the Guest Satisfaction Survey, and also wrote a formal letter to Amtrak Guest Relations. Later, they responded with a voucher equal to what I paid for the one way fare between Boston and Metropark, NJ.
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