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Old 06-22-2013, 02:42 PM
alexandra cruiser alexandra cruiser is offline
Join Date: Aug 2009
Location: florida
Posts: 279
Exclamation Surprize!!
The customer service manager at Royal actually CALLED me to let me know that they were going to allow this credit to be switched to my son for his next cruise.
Am REALLY happy with this outcome and wanted everyone to know Royal Caribbean handles customer complaints well, just be persistant and polite.
Glad to report a GOOD outcome.
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