I have little patience for those people who think they should be getting the Ritz Carlton experience at a Holiday Inn cost when they cruise. But, they are sadly everywhere these days and unfortunately come here to post their ridiculous observations. And, since cruise reviews (good, bad, and the ridiculous) drive web traffic they show up online. I have to allow it or else I get accused of editing content to curry favor with the cruise lines.
The elevator didn't make a loud enough tone so they missed their deck? Perhaps if they weren't running their mouths and instead paying attention to the deck display they wouldn't have had that horrific experience.