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Old 01-06-2010, 05:04 PM
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Dave Dave is offline
Join Date: Dec 2005
Location: Alabama
Posts: 18,001
I'd like to point out a current thread in the NCL section, where a member booked direct with a cruise line and got a runaround and had to go through supervision to get his booking fixed. If anything, encountering problems with direct bookings are a more common complaint on this forum than are complaints about agents. Who is going to be more "impassioned", an agent working to get a commission or a cruise line employee making a salary?

Problems can happen anywhere.