Has anyone received an email from Princess regarding a refund of incorrectly calculated port charges from a previous Ruby sailing to a Mexican port? If so, what has been your experience regarding the collection of the money? The email I received is shown below.
August 19, 2009
Dear XXXX XXXX,
We enjoyed having you onboard Ruby Princess® and hope you have wonderful memories of your Caribbean voyage.
We are contacting you at this time because you have been identified as a past passenger who sailed on Ruby Princess® to Mexican ports last winter.
During a recent review we have identified an administrative error in the calculation of the Government Fees and Taxes on your recent Mexico voyage. The result of this review was an over charge to your account of approximately $10 USD per person.
As a gesture of goodwill we have credited your Captain’s Circle account with a Future Cruise Credit of $25 USD per person. This credit will be available for you to use onboard any future Princess Cruise® booked by September 31, 2011.
If this offer does not meet your needs, in lieu of the future cruise credit, you may request a refund of the over charge of approximately $10 per person by writing to us at the address below before September 31, 2009:
24844 Ave. Rockefeller
Santa Clarita, CA 91355
Please provide your full name and booking number.
We sincerely apologize for this error on our part and look forward to hosting you again on a future Princess cruise.
Vice President Customer Service
For questions, please contact us at 1-800-PRINCESS (1-800-774-6237).