I never had this problem with Carnival. They were always very thourough to go over everything on the reservation. Next time though, I will go through a vacation planner through the cruise line. I hate having to go through the travel agent just to get questions answered or to change something. I do have a personal vacation planner on Carnival. Her name is (Name of employee) and she is great!!
Edited to remove employee name.
September 2008, Carnival Senstation, Bahamas
August 2009, Carnival Destiny, Jamaica/Cayman Islands